Originally published at http://www.careersonline.com.au/Articles/phone.html.
IMPRESS DURING A PHONE INTERVIEW
Preparing for an interview over the phone is primarily a mental exercise, and something that is easy to prepare for.
It is the second impression that you will make on a hiring decision maker – the first impression was obviously made for you by your resume and cover letter, and must have been positive, or you would not have this interview appointment. That being the case, it is worth while to prepare for it and be ready to put your best foot forward.
Step one in getting yourself mentally prepared is to rehearse. Practice in front of the mirror, or with a friend or your spouse listening to you, asking questions and playing the part of the interviewer. Make a list of questions you expect the interviewer to ask and have good answers prepared, but have them on the top of your head in general and not memorized. Memorized answers can sound canned and not real, and will not help you. You need to appear genuine and real.
Step two is preparing and practicing two or three ideas that you want to get across to the interviewer as to why you are the right person for this job. If you are having trouble thinking of ideas, read your resume again. Look for the key points, qualifications or accomplishments you have written, and be ready to discuss them.
Step three is think of what you can do for the company. The hiring manager really doesn’t care why you would like the job; he cares about how you can help his company if you are hired.
Step four, on the morning of the interview get dressed. Wear the same clothes when you are on the phone that you would wear if you were in front of the interviewer in person. Dress for success and your attitude will reflect it. Dress in your pajamas or an old sweat shirt and your attitude may reflect that as well.
Step five is to smile. Smiles are contagious, even if they can’t be seen. Good salesmen know this and practice smiling on the phone. There is something in your voice and attitude that is conveyed when you smile, and the person on the other end of the phone can sense it. There is truth in the old saying, “Smile and the world smiles with you.” It is basic human nature.
Step six is to speak clearly and enunciate. Use a good quality phone, a land line not a cordless. If at all possible do not use a cellular phone for the interview. Crackling noises are distractions and bad cell sites, leading to dropped calls, are a negative. You only want positives during your phone interview.
Step seven is the interview itself. Relax, be yourself and do your best. When it is over remember to thank the interviewer for his or her time, and offer to provide any other information they might need to make a decision. Be professional and you may well be rewarded with a job.
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Do your phone interview skills pass the test? Do you need some assistance in improving your phone or tele-conference interview persona? If so, contact a Career Counselor with Lexacount Search’s Career Consulting Services. If you are interested in learning more about finance and accounting industry opportunities, contact a Search Consultant from Lexacount Search’s Finance Group. Or, if you are interested in attorney or other roles in the legal industry, contact a Search Consultant from Lexacount Search’s Legal Group.